ISO 20000 is a globally recognized standard for IT Service Management (ITSM). It provides a set of best practices and requirements for managing and delivering high-quality IT services to meet the needs of customers and other stakeholders.
The ISO 20000 standard was first published in 2005 by the International Organization for Standardization (ISO) and was revised in 2011 and again in 2018. It is based on the IT Infrastructure Library (ITIL), a framework for IT service management developed by the UK government.
The ISO 20000 standard specifies requirements for establishing, implementing, maintaining, and continually improving an IT service management system (ITSMS). This includes requirements for service design and transition, service delivery and support, service level management, and service continuity and availability management.
How to Get Started with ISO 20000 Consulting and Certification
CyberCube Security Pvt. Ltd. can assist in performing the ISO 20000 step-by-step process in the following ways:
By engaging with CyberCube Security Pvt. Ltd., the organization can ensure that the ISO 20000 implementation process is carried out efficiently and effectively, and that they achieve ISO 20000 certification.
Advantages of Implementing ISO 20000 for IT Service Management
The benefits of implementing ISO 20000 include:
In summary, ISO 20000 is a standard for IT service management that provides a set of best practices and requirements to help organizations deliver high-quality IT services. Implementing ISO 20000 can improve service quality, increase efficiency, improve customer satisfaction, improve risk management, and provide a competitive advantage.